Dear valued customers, due to the COVID-19 situation we are making changes to our daily online and in-store routines that will help protect everyone during this difficult time. Effective Monday March 23, we are introducing social distancing protocols at our in-store location. We are still accepting all United States & Canadian orders. Orders can still be called in or placed online and shipped directly to you as usual however, if ordered as an "in-store pick-up" at our location we have made the following changes. As soon as your order is ready for pickup, we will contact you by phone. When you arrive to our store, please call the local phone number posted on the store window and your order will be brought to you outside. Rubber Track Canada has always made the health and safety of our staff and customers a top priority, and we will work to make ordering as effective and safe as we can, for everyone. We thank you for your understanding and patience during these unusual times, and we look forward to the time when we can return to our standard routines.

Shipping & Delivery



SHIPPING COST

Canadian Provinces:

  • We offer flat rate ground shipping to all Canadian Provinces. The shipping rate will be calculated during the online checkout process, the cost is based on the weight of the track(s) purchased plus your delivery area. 

CANADA EXEMPTED AREAS - Labrador, NWT, Nunavut & Yukon:

  • All orders shipped to these Territories are quoted ground shipping with best available logistics carrier and additional charges will be applied. If you are from one of these areas, please contact us directly for a direct quote.

Continental USA - 48- States:

  • We offer FREE ground shipping to 48 Continental USA States on all orders at the listed price. Our prices include all customs brokerage clearance fees & duty charges. 

USA EXEMPTED AREAS - Alaska, Hawaii or any offshore U.S. Protectorates:

  • All orders shipped to these areas are quoted with the most economical means. Additional charges will be applied.

We ship only within Canada and to the United State of America. Sorry, no shipping to any other countries.


ORDER PROCESSING

Same-day Shipping for Stocked Items:

Orders for stocked merchandise placed by 2 PM  Mountain Time ( 4 pm Eastern) are normally shipped the same business day (excludes weekends and holidays). The vast majority of items are stocked for same-day shipping, as indicated above item descriptions

Non-Stock Ordered Items:

We strive to have non-stock or special-order parts expedited shipped from our manufacturing facility but do not guarantee ETA time on these orders.  Upon completion of the manufacturing process of our tracks it may take 8-12 weeks to receive special ordered items.


TYPICAL FREIGHT PACKAGE SIZE

All rubber track items are package wrapped on a pallet and shipped by a freight delivery service for curbside delivery. 

Description:

Wood Pallet Shrink Wrapped | Size: 4' L x 4' W x 36" H | Weight: 15 kg Pallet + Track(s) Weight


ESTIMATED DELIVERY TRANSIT TIME

Time-in-Transit for Stocked Merchandise:

We use common LTL Carriers for stocked items shipped from the RubberTrackCanada.ca warehouse out of Edmonton, AB Canada. 


Canada Shipping



United States Shipping

Edmonton,AB Canada to most USA regions - 5-7 day delivery transit time.


Note: Delivery transit time is estimated in working days to the nearest trucking terminals. The transit time could vary due to unforeseen weather or road conditions.


DELIVERY COMMUNICATION

IMPORTANT: Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. We strongly recommend that you or someone you trust be at the delivery address to sign for the delivery and check for damage when it arrives. If you give the trucking company permission to leave the delivery without your inspection, you will assume all liability for any damage or loss.


DELIVERY ADDRESS

Commercial Address Deliveries

Please provide a commercial delivery address at the time of ordering as this is the preferred method by most logistics carriers. 


Hold for Pick-Up at the Nearest Trucking Depot

Shipments can be picked up at your local freight terminal if you do not have an acceptable safe way to offload the package, or if it is too difficult for a Tractor-Trailer to access your proposed location. Please give us instructions at the time of ordering.  


Residential  Address Deliveries

Shipments can be delivered to a residential address at an additional charge. The residential delivery address must allow for commercial delivery vehicles. Please note that person must be available to offload the package at the delivery address and is not the responsibility of the freight carrier to offload the package. We reserve the right to collect any unforeseen fees that may have occurred at the time of delivery by using additional services such as a power lift-gate to assist the offload or if any excessive time charge was required. 



ORDER TRACKING

Tracking for all  items, will not be available until after the item is shipped. You will be emailed a tracking number with all your proof of purchase information.


TAXES

Canada:

GST will apply.

United States:

No state sales tax is collected.